Sutton Benger Surgery
The Surgery, The Playing Fields, Chestnut Rd,sutton Benger, Wiltshire, SN15 4RP
28
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Sutton Benger Surgery
2022-03-04
Person
3
5
0
4th March 2022
Since the surgery merged the Admin side is appalling!
Cannot fault the medical staff at all, professional, caring and friendly. Admin side let's the surgery down. One phone diverted to the one surgery. I'm not prepared to wait 25mins+ to have the phone answered and as for the irritating voice assuring me that my call has been noted and thanks for my patience!!! I have no option than being patient.
Suggested improvements
Revert back to individual surgeries answering their own phones! I don't understand how it was thought one phone answered was sensible. Stop meddling with a system that worked. Obviously the merger has upset the apple cart and many staff seem to have left, this is not the fault of patients and management should have been better prepared.
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. Please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Sutton Benger Surgery
2021-08-04
Person
4
5
0
4th August 2021
My last appointment for a blood test was punctual, efficient and friendly.
Suggested improvements
None, given the circumstances.
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient, Thank you for this positive reply kindly sent to our “I Want Great Care” link within our website. We do hope that our patient services continue to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Sutton Benger Surgery
2021-01-14
Person
5
5
0
Written by a patient
Written by a patient 14th January 2021
Always very attentive and considerate to any enquiries
Suggested improvements
Possibly face to face appointments with doctor
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Sutton Benger Surgery
2020-07-06
Person
4
5
0
Written by a patient
Written by a patient 6th July 2020
I have only put 1 star for the room as it was a telephone consultation. As always the doctor listened and was very understanding. I cannot fault this surgery. Thank you.
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Sutton Benger Surgery
2020-06-03
Person
5
5
0
Sutton Benger surgery is the best greeted with a smile when you walk in from reception staff. They work very hard the doctors 5 star even the Pharmacy
3rd June 2020
Resources
Short link to review Sutton Benger Surgery: http://iwgc.net/ejh6j